YLIME are based in Rendlesham Suffolk and specialise in the supply, installation and support of non-electrical premium water softeners. We only supply Kinetico premium quality water softeners.

At YLIME, we believe that it is important for our customers to know we take our commitment to them seriously. That is why we have created the YLIME Customer Charter.

1. Every customer is our No. 1 customer.

2. We will never sell you something you don't need or want.

3. Our commitment to you does not end after installation.

4. We will always be available to answer any questions and offer advice.

5. Our team training is continuous so we can provide you with the best posible advice and service.

6. We offer you quality and value for money across all of our products and services.

7. We don't estimate we quote, you can be assured that there are no hidden extras.

8. Out team members are punctual, polite and respectful.

9. We will deal with any problems swiftly, ensuring minimum disruption to you and your household.

10. We will keep our promises.